Privacy Policy
Effective Date: July 2025
Heaven Funerals
20 Vanessa Boulevard, Springwood, QLD 4127 Australia
- Overview
Heaven Funerals (“we”, “us”, or “our”) is committed to protecting your privacy. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
- What Information We Collect
We collect personal information that is necessary for us to provide funeral services and support to you and your family. This may include:
- Full name, address, phone number, and email address
- Date of birth and date of death (for deceased persons)
- Details relating to the deceased’s funeral arrangements
- Family and next-of-kin contact details
- Payment and billing information
- Sensitive information such as religious beliefs, cultural practices, or health details, if relevant to the services provided
- How We Collect Information
We collect information through various means, including:
- Directly from you (in person, over the phone, via email or online forms)
- From your authorised representatives or next-of-kin
- From other service providers involved in funeral arrangements (e.g. hospitals, aged care homes)
- From publicly available sources (e.g. death notices)
- Why We Collect Your Information
We collect personal information to:
- Arrange and deliver funeral services
- Communicate with you and your family
- Process payments and issue receipts
- Comply with legal and regulatory obligations
- Provide aftercare support or grief services (if requested)
- Improve our services through feedback
- Disclosure of Personal Information
We may share your personal information with third parties where necessary, including:
- Cemeteries and crematoria
- Religious or cultural officiants
- Florists, caterers, or other suppliers involved in the service
- Insurance or pre-paid funeral plan providers
- Legal or regulatory authorities as required by law
We will not sell or rent your personal information to any third party.
- Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Your information may be stored in secure physical files and/or on secure digital systems, including cloud-based services located in Australia.
We retain your information only for as long as necessary to provide our services or meet legal obligations.
- Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To do so, please contact us using the details below.
- Complaints
If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We will respond within a reasonable timeframe and work to resolve your concerns. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
- Contact Us
If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact:
Heaven Funeral Directors
20 Vanessa Boulevard,
Springwood QLD 4127
Phone: (07) 3152 8363
Email: [email protected]
- Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at our office or on our website.